Refund Policy

Return & Refund Policy

We have a 7-day return policy. Customers must request a return within 7 days of receiving their order.

Return Eligibility

To be eligible for a return, all merchandise must be returned in new, unused, unworn, unopened, and resalable condition, with all original tags, packaging, and accessories included.

We will not accept returns for any product that has been:

Opened
Used or worn
Washed
Altered
Damaged after delivery
Missing original tags or packaging
Returned without prior authorization

All returns are subject to inspection. Game Days Gear reserves the right to reject any return that does not meet these requirements.

How to Request a Return

All returns must be requested and approved in advance. Do not send merchandise back without receiving return authorization from our customer service team.

To request a return, contact:

customerservice@gamedaysgear.com

Approved returns must be shipped to:

7121 Shelby Avenue
Greenville, TX 75402

The customer is responsible for all return shipping costs.

Restocking Fee

All approved returns are subject to a 25% restocking fee based on the total original order value. The restocking fee will be deducted from the store credit issued for the return.

Damaged Packages & Merchandise

All Game Days Gear packages are insured through USPS.

If your package or merchandise arrives damaged, you must file a damage claim directly with USPS. Game Days Gear will not accept or process a return for merchandise damaged during transit.

Customers should retain the original packaging, shipping materials, and damaged merchandise as USPS may require them for the claim.

For instructions on filing a USPS claim, please contact USPS directly.

If you receive an item that is defective or different from what you ordered, contact customerservice@gamedaysgear.com immediately upon receipt and provide photographs of the merchandise and packaging. We will review the issue and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Gift cards
Custom or personalized products
Special-order merchandise
Opened, used, worn, washed, or altered merchandise
Merchandise missing original tags or packaging
Merchandise damaged after delivery
Any merchandise that is not in new and resalable condition

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different item, you must first request an approved return and then place a new order separately.

Approved returns are issued store credit only. We do not provide refunds to the original payment method.

Store Credit

Once an approved return is received and inspected, we will notify you of its approval or rejection.

If approved, store credit will be issued in the form of a gift card within 10 business days.

Store credit will reflect the eligible return amount less the applicable 25% restocking fee.

Important

By placing an order with Game Days Gear, you acknowledge and agree to the terms of this Return & Refund Policy.

For questions regarding returns, please contact: